DXN Philippines Embraces the Power of Technology
To better its services to its members. With just a click of the mouse, members can now put forward their suggestions/ comments to the Management, or keep updates of their business expansion.
CUSTOMER SUPPORT SYSTEM (CSS)
Officially dawning on January 1, 2006, the CSS serves as an alternative to phone-in queries, faxed suggestions. or snail-mailed comments. CSS is an online feature that members can access via the FAQ link of the DXN Philippines website. Members key-in the required information in spaces provided and send their concerns within seconds!
DXN HQ IT Department spearheaded the overall execution of the development phase to ensure security and efficiency of the project. DXN Philippines IT group on the other hand was tasked on the implementation fo the system as well as on training of networkers in the country.
Directly monitoring customer services, the Network Relations Department (NR) is positive that this mileage is one of the Company's provisions for its members' convenience. The high-speed process of sending information via the Internet allows the NR department personnel to address concerns immediately, even of members from outside the metro.
DXN Headquarters in Malaysia directly monitors the concerns directed to and the action taken by the DXN Philippines Office to ensure immediacy of addressing the problem communicated with NR.
Automated GPV INQUIRY SYSTEM
A system for monitoring of local and international Group Point Value marked its birth on April 7, 2006!
Mr. Prajith Pavithran, Assistant Country Manager, announced on February 17, 2006 a provision for an automated system that allows networkers to view the Group Point Value (GPV) earned by their local and international networks. Mr. Pavithran added that the new system would intially start with a single unit of computer, to be designated at a space just outside the Network Relations Department (NR).
The new system is an added feature to the earlier implemented Customer Support Service (CSS). The online GPV viewing will initially be available to members who are in the Star Diamond (SD) level or higher, to maximize their usage of the CSS. Instead of cueing up to view GPV reports, which takes about three days of processing before release, members can now check over thier respective groups immediately.
Members of DXN Philippines starting from the Star Diamond level flock the NR Department for orientation on the use of the system, following the green light that Malaysia had granted.
The Management welcomes feedback from the end-users of the system for assessment of its overall efficiency.